DOs and DON'Ts for AMOs and CHSS beneficiaries

Is there a planned effort to trim down the CHSS facilities, in the name of Budgetary burden ?  It seems so, as the last couple of Circulars from the CHSS office suggests. Here is the LATEST !

ALL PENSIONERS' ATTENTION IS INVITED TO   the Circular dated 20-4-15, posted (on 23-4-2015) in the VSSC-Employees portal.  Your comments may be posted.

Please click here to go to VSSC-Employees portal

An extract,  with the main points, follows
"

Based on the decision arrived in the meeting of Authorised Medical Officers

held on 12.03.2015 it has been decided to issue guidelines to AMOs as well as

employees since many of the beneficiaries are approaching AMOs only for referral

letters and even for non-emergent trivial treatments without obtaining referral

letters from AMOs. Further it is reported that some beneficiaries do not produce

CHSS ID cards of the patients at the time of consultation and availing treatment

without taking dependent beneficiary to AMOs.

Guidelines for AMOs/ beneficiaries

AMO is the family physician for the beneficiaries.

All beneficiaries will have to report to the AMO whenever there is any ailment.

As far as possible, all the ailments will be managed by the AMOs. Only when

the AMO feels a reference to a consultant/hospital is required, the beneficiary

should be referred.

After consulting the specialist(s) on hospital the feedback should be given to the

AMOs. Further reference should be given only if warranted.

AMOs are requested to be careful while giving prescription for costly medicines

when cheaper alternatives of the same efficacy are available.

Vitamins and minerals are prescribed very judiciously.

Multiple consultations for the same specialty and unnecessary repetition of

investigations in various labs should be avoided.

VSSC is initiating to issue a format for collecting data of patients reporting to

AMOs. Beneficiaries should fill up certain details like name, CHSS card no.,

signature in the form available with AMOs.

AMOs are requested to verify the CHSS ID card of the beneficiary approaching

him for treatment.

Beneficiaries suffering from minor ailments requiring hospitalization may be

referred to smaller hospitals only.

No Beneficiaries shall be discouraged to use of the super specialty facilities of

Government hospitals, if demanded, for their treatment.

AMO should clearly mention the specialty in the referral letter when a

beneficiary is referred to a hospital.

AMOs should maintain an out-patient register and case file of patients. Proper

record keeping is very important. Patients may be allergic to many drugs. This

will also minimize too frequent investigations being carried out for the patients.

Minimise the number of references to high end corporate hospitals.

Please carry out only minimum and relevant investigations for each patient, if

required.

If a patient is admitted to a hospital on an emergency basis, AMOs may issue a

reference letter within four days following hospitalization, provided

documentary evidence for hospitalization is available.

The reference letter to a specialist or hospitals should be filled in all respects.

Nature of complaint or provisional diagnosis may also be clearly mentioned in

the reference letter.

Win the confidence of patients by listening to their complaints and reassure

them that there is no serious medical problem. Kind words and reassurance

are more important than medicines.

Kindly stick to the OP timings as mentioned in the contract with VSSC

management.

All AMOs/beneficiaries of CHSS may kindly note the above for strict

compliance.

This is issued with the approval of Competent Authority.

/Geetha S Nair)

 Administrative Officer

STANDARD CIRCULATION/ALL NOTICE BOARDS

All PENSIONERS ENROLLED UNDER CHSS

ALL AMOS APPOINTED UNDER CHSS

./Copy to: 1.Chairman and members of CMAC

2.Head, PGA, LPSC.

3.Sr.Admn.Officer, IIST

4.Commandent,CISF

5.Officer-in-charge, LLRRL/DAE, Kollam

6.Officer-in-Charge, AMD/DAE, Poojappura.

for circulating among the

concerned beneficiaries

__._./cc: Director, VSSC

Chief Controller, VSSC - _Y___52 /for kind information

"

Please visit VSSC Employees portal for the Circular